![]() Under Phone Login: Enter your 4 digit number with a small a after it: _ _ _ _ a (Please make sure to add the lower case a after your 4 digit code this time) Please provide several times you are available. ![]() ![]() Please email Support at and request a time to meet on a zoom. *** Please Note - If you have any issues getting into your VICI Dialer Account, and/or making calls from it: (In this order please)Ģ. Now that you have your Zoiper Soft Phone installed, it is time to get your VICI Dialer account setup. If not - email and we will schedule a webinar to assist) If yes – Click OK and minimize your Zoiper screen and go on to Section #3 - Setting Up Your Dialer Account To double check you got this part set up correctly… TYPE in this password: Wgv2ZwfAChA1ZTj (You may need to actually type it in instead of copy and paste – be careful to type correctly)ĭomain / Outbound Proxy – Enter: Login # _ _ _ _ (This is the 4 digit number you were assigned by HAG) **I will email you your personal 4 Digit Code in a separate email in a few minutesįollow the instructions to download it to your computer Under Desktop – Select the Download option for Mac ( Zoiper 5)Įnter _ _ _ _ (This is the 4 digit number you were assigned by HAG) Go to Click on DOWNLOAD from the navigation choices on the top If yes – minimizer your Zoiper screen and go on to Part 2 (If not – email me back and we will set up a webinar to assist) * To double check you got this part set up correctly… > Password Field - TYPE in this password: Wgv2ZwfAChA1ZTj (You can copy cut and paste it, but if it doesn't work - type it in) > Username/Login Field - Enter the 4 Digit Vici Code you were emailed from HAG, upon completion of your HIPAA Certification > Follow the instructions to download it to your computer > Select the FREE Version (If it asks you to select a country, Choose US and pick any Free Version) > Click on the Download button associated with Windows > Go to > Click on DOWNLOAD from the navigation choices on the top To set up your VOIP SIP Soft Phone with Zoiper, please follow the correct directions below in 4A-1 if you have a PC (Personal Computer), or 4A-2 if you have a Mac computer. Please email Support at and request a time to meet on a zoom. Make sure you go back and go through these instructions step-by-stepĢ. *** Please Note - If you have any issues getting Zoiper set up properly on your computer: (In this order please)ġ. This is a 2-Part process and the first part is installing Zoiper on your computer. To accomplish this, you will be making calls from your Computer or MAC. One compliance requirement is that your calls are made from a recorded line. Either email it to or take a picture of it and text it to 61. Go to It will show your current ip address. PRIOR to installing Zoiper on your computer, please send us your IP Address so we can get your computer approved by our Dialer you will be using. You should only have G.711 and G.722 selected.4A - INSTALLING ZOIPER ON YOUR COMPUTER (Soft Phone Computer Application) Change the Selected Audio Codecs and remove the Opus and GSM FR Codecs from the selected group.Change the default STUN server option to 'Don't use STUN'.This will change the timer settings for SIP registration, and SIP keep alive timers from 600 seconds to 60 seconds. Under the account settings advanced tab, change the default transport from TCP to UDP.S IP Credentials:Įnter one of the following outbound proxy URL. We recommend the following settings to ensure that the Zoiper softphone can successfully register to our servers and properly fail over to a different zone in the case that their primary zone is unavailable. The Zoiper Softphone desktop application allows you to utilize our Softphone service on your PC or macbook.
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